Friday, December 08, 2006

The Royal Mail

Its interesting that this utterly inept organisation has so far, managed to avoid privatisation....yet surely this is one service that is crying out for some competition?

I'm awaiting a parcel. It hasn't as yet, arrived. Yet I can't phone my local delivery office to enquire, because the wankers at the so-called 'Customer service' section can't give me their number, because THEY have to sort it out. But of course, as they are not based locally, how are they to know if it has arrived or not? Everyone knows that the card system this organisation operates doesn't work, but essentially unless you keep the number to hand you have to go round the office to enquire.

That's customer service for you....

1 comment:

Karin said...

You weren't waiting for a Wii were you? ;)